Managed Automation
$10,000+ / month
Monthly. Scoped to stack size and coverage window.Managed automation is the answer to the question every operations leader asks after go-live: who watches this. We monitor the automation you run, respond when it breaks, adapt it when the systems around it change, and review its compliance posture every quarter.
This covers systems we built and, after a review engagement, systems you or another vendor built.
What you receive
Monitoring and alerting
Throughput, error rate, queue depth, and interface health watched continuously with thresholds tuned to your normal operating range.
Incident response
Defined response and resolution targets by severity, with a named on-call engineer rather than a shared inbox.
Change adaptation
When a payer portal, API, or interface changes, we adapt the automation. This is the recurring work that keeps healthcare automation alive.
Quarterly compliance review
Access review, audit log review, subprocessor register review, and a written report suitable for your compliance committee.
Monthly operational reporting
Volume processed, time saved, error rate, and incidents, with trend rather than a single month in isolation.
Continuous improvement backlog
A maintained, prioritized list of improvements drawn from what the monitoring actually shows.
How the engagement runs
In order, with what happens at each point stated plainly.
Review the stack
Inventory of what is running, how it is monitored today, and where the silent failure modes are.
Instrument
Monitoring, alerting, and logging brought to a standard that makes response possible before users notice.
Agree service levels
Severity definitions, response targets, escalation path, and coverage window, written into the agreement.
Operate
Continuous monitoring, incident response, and change adaptation against the agreed levels.
Review quarterly
Compliance review, performance against service levels, and a re-prioritized improvement backlog.
This is a good fit when
- Organizations running automation that touches revenue or patient access
- Teams without in-house capacity to own integration maintenance
- Stacks that depend on payer portals or vendor APIs that change without notice
- Organizations that need documented operational evidence for compliance
This is the wrong engagement when
- Single low-stakes automations where an outage costs less than the service
- Organizations with a capable internal platform team already owning this work
If any of these describe you, say so on the call. We would rather scope a smaller engagement correctly than a larger one badly. (307) 454-0600
Common Questions
Will you manage automation another vendor built?
Yes, after a review engagement. We need to understand what it does and how it fails before we can commit to a service level, and occasionally that review concludes that stabilizing it first is the honest recommendation.
What coverage windows are available?
Business hours through 24/7, priced accordingly. Most organizations start with extended business hours and move to 24/7 only for workflows where an overnight outage genuinely costs more than the coverage.
Request this engagement.
Tell us about the organization and the workflow. We will come back with a scope, a timeline, and an honest read on whether this is the right starting point.
Or browse the workflows we automate first.
Start with a conversation, not a proposal.
A 45-minute call with a senior engineer. We will tell you honestly whether automation is the right answer for the workflow you have in mind.